SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Shipping costs vary depending on your location, the weight of the items, and the delivery method chosen. During checkout, our system calculates any applicable shipping fees. If you have questions or don’t see a shipping option for your area, please contact us.

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How long will delivery take?

Delivery times depend on your shipping method and location. You’ll receive an estimated delivery date at checkout or via email. We do our best to ship orders quickly so you can enjoy your purchase as soon as possible.

What exactly happens after ordering?

Once you place an order, you’ll get a confirmation email with details of your purchase. When your order ships, we’ll send you a shipping confirmation email (often with a tracking link). You can also log into your account to check your order status at any time.

Do I receive an invoice for my order?

Yes. An invoice will be emailed to you after you complete your purchase. You can also view or download a copy from the “Orders” or “Order History” section of your account. If you need another form of invoice, let us know.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

We typically process payment at the time you place your order. This helps us quickly prepare and ship your items. If you encounter any issues or see a delayed charge, please reach out to us.

What is wishlist?

A wishlist lets you save products you’re interested in so you can easily find or purchase them later. You can add or remove items anytime and share your wishlist with family or friends if you like.

What should I do if I receive a damaged or wrong product?

Please contact us immediately with details and (if possible) photos of the issue. We’ll help you arrange a return, exchange, or refund based on our returns policy. Your satisfaction is our priority.

Can I change or cancel my order?

Yes—provided your order hasn’t entered the shipping process. If you need to make changes or cancel, please get in touch with us as soon as possible. We’ll do our best to accommodate your request.

What is ``package tracking`` in my orders?

Package tracking allows you to follow your order’s journey from our warehouse to your doorstep. Once your order ships, we’ll send you a tracking link or number so you can see the delivery status in real time.