1. Overview

We want you to be happy with your purchase from Holya. This policy explains how we handle returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined below. If you have any questions, please contact us for assistance.

2. Returns Eligibility

  • Time Window: You may return an item within [X] days of the purchase or delivery date (whichever is later). After this window, we cannot process returns for refunds or exchanges.
  • Condition: Items must be unused, unwashed, and in the same condition as when you received them. Products should include all original packaging, tags, and accessories (if applicable).
  • Non-Returnable Items: Certain product categories may be exempt from returns, such as perishable goods or custom-made items. Details of non-returnable items will be specified on the product page or at checkout.

3. Return Process

  • Initiate a Return: Contact us through our support channels to obtain a Return Authorization (RA) number or other instructions. Returns without proper authorization may be rejected.
  • Packing and Shipping: Safely pack your item(s) to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
  • Return Shipping Costs: Unless your product is defective or we shipped the wrong item, you will be responsible for paying the return shipping costs.

4. Refunds

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Processing Time: If approved, we will process your refund within [X] business days. You will receive a credit back to your original payment method or an alternative form of reimbursement, as specified by you.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items showing signs of use, missing parts, or damage for reasons not due to our error).
  • Sale Items: Unless otherwise stated, only regular-priced items may be refunded. Sale or clearance items may be final sale.

5. Exchanges

If you need to exchange an item (e.g., for a different size or color), please follow the same steps for returns. We will process the exchange once we verify the returned item. Depending on product availability, the exchange process may take additional time.

6. Damaged or Defective Items

We strive to deliver products in excellent condition. If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to arrange a replacement or issue a refund, and cover return shipping costs when the issue is on our end.

7. Contact Information

If you have any questions about refunds, returns, or exchanges, please reach out through the contact methods provided on our Site. Providing clear details and any relevant images will help us resolve your concerns quickly.

8. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our processes or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.